Customer Service Representative

Customer Service Representative – Remote with 25% Travel

Do you have tradeshow experience? Are you a customer focused professional that has excellent communication skills and can travel to tradeshows to represent our brands? Would you like to be part of a great sales team?

Join SRP as a Customer Service Representative for our Fiesta Division!

Driven by our mission to deliver exceptional value to our customers by providing innovative products and services.

Since our founding as a regional distributor of sunglasses in 1969, SRP has grown into an international leader providing in-store merchandising solutions to a wide variety of retail partners and their consumers. We have built relationships with thousands of international, national, and regional retailers who rely on our customized solutions in more than 60,000+ locations across the U.S. and Canada. With warehouse facilities in several states and service reps covering all regions of the country, there isn't a retail location we can't service.

For this role, we’ll look to you to:

• Assist customers, answer questions, and send additional information to ensure customer needs are met.
• Work with outside rep groups to enter and follow-up on orders, monitor growth and profitability.
• Support our sales team and goals set by leadership.
• Develop meaningful relationships with customers to encourage trust and loyalty.
• Follow-up on cold and warm leads to further the sales process.
• Understand and demonstrate the products and services to customers.
• Close sales with qualified leads to generate new business.
• Collaborate with the marketing and design team.

Benefits and Perks:

• Remote role
• Employees paid weekly
• Medical, dental, and vision insurance
• Company paid short term disability and life insurance
• Paid holidays and floating holidays
• PTO
• 401(k) with company match
• Tuition Reimbursement

Join us, and let’s deliver data-driven retail solutions.

SRP’s mission is to deliver exceptional value to our customers by providing innovative products and services. Our vision is to empower our team to become the most admired provider of consumer products and distinctive retail solutions. It’s an exciting time for our company and if you’re ready to unleash your potential to help fulfil our mission and vision, apply today.

We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The gross base salary range is $40,000- $45,000. Plus excellent sales commissions. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, and competencies.

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Experience/Qualifications:

• One to three years of experience in a customer service role.
• Experience with sales, tradeshows or events preferred.
• Outstanding Excel and PowerPoint Skills.
• Excellent verbal and written communication skills, attention to detail and organization skills.
• Ability to travel 25% to tradeshows.
• Ability to lift up to 35lbs and set up grids for tradeshow booths.
• Ability to stand on feet for a full tradeshow day, up to 12 hours.
• Frequent bending, lifting, and carrying.
• Must possess a valid driver’s license.