Key Account Manager

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Chesterfield, MO 63005
  • Develop long-term relationships with key decision-makers to maintain business and account growth
  • Identify new sales opportunities within existing accounts and through new B2B customer acquisition
  • Manage communications between key clients and internal teams
  • Resolving key client issues and complaints in a timely and professional manner
  • Collaborate with internal teams (marketing, operations, customer service) to ensure seamless service delivery
  • Monitor and analyze customer sales data to provide continued sales growth
  • Present, promote, and sell products/services using a consultative sales approach
  • Follow through on catalog program presentation schedule making sure all deadlines are met and executed properly.
  • Work with the Sales & Marketing Director to develop sales strategies to achieve revenue and growth targets
  • Work with the Key Account Coordinator to execute data management for customers.
  • Willingness to learn balloon artistry to be able to train customers.
  • Travel to customer locations to train, educate, and assist in store sets.
  • Understand seasonal demand, event trends, and client needs to recommend appropriate products and quantities
  • Attend trade shows, client meetings, and industry events as required
  • Capable of working in a Hybrid environment and managing time and duties independently when working remotely.

  • Bachelor’s degree in marketing, business administration, sales, or relevant field or applicable experience in lieu of degree.

  • At least four years of experience in sales, account management, or a related field; balloon industry experience is preferred.

  • Proven results of delivering client solutions and meeting sales goals.

  • Ability to manage multiple accounts and priorities effectively while still meeting deadlines

  • Travel to key client locations, up to 30%.

  • Strong planning, time management, and organizational skills

  • Goal-oriented, organized team player.

  • Self-motivated and self-directed.

  • Excellent interpersonal relationship skills and a people person.

  • In-depth understanding of key company clients and their position in the industry.

  • Eager to expand the company with new sales, clients, and territories.

  • Ability to analyze data and sales statistics and translate results into better solutions.

  • Excellent verbal, written, listening and presentation skills.

  • Strong computer skills, proficiency in Microsoft Office Suite, especially Excel, and knowledge in Microsoft GP a plus.

*Location: This position may be performed remotely for candidates with prior balloon/industry experience. Candidates without direct industry experience must be based in or willing to relocate to the St. Louis area.

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